Signal is a service request management, work order management, Citizen Relationship Management 311 platform with integrated contact centre functionality for municipalities offering the extensibility and scalability of the underlying Microsoft Dynamics 365 platform
What is Signal?
The Foundry understands the changing nature of Citizen demographics and the need for a holistic platform to enhance your citizen services delivery and citizen experience.
Offered as a Software-as-a-Service, with a citizen-facing portal, a mobile application and deployed on the Microsoft Dynamics 365 and Windows Azure platforms, signal truly creates resonant citizen experiences.
Feature List
- Case management
- Customizable dashboards and portals
- Knowledge-base and bylaw management
- Guided service processes
- Service calendar and resource/facilities scheduling
- Multi-channel contact centre solution
- ACD, IVR, Call Recording and Call Monitoring
- Android and iOS mobile app for Citizens
- Automated alerts and thresholds
- Mobile Responsive Citizen portal
- Out-of-the-box reports and Ad hoc reporting
- Role-based security and field level security
- Report publishing and sharing
- Field worker App
-
GIS integration
- Built on Microsoft Dynamics 365
SERVICE REQUEST MANAGEMENT
Built on the Microsoft Dynamics 365 Case Management functionality, Signal's Service Request Management focuses on ensuring collaboration between multiple departments within a municipality while offering the accountability and transparency that your citizens demand.
CITIZEN EXPERIENCE
Customize a citizen web portal that is fully integrated with your CRM system. Citizens can self-register, submit requests, view the status of open cases, read announcements, follow Twitter feeds, access a knowledge base repository and more.
CALL CENTRE
Implement our integrated Cloud contact centre solution for Intelligent routing, data import and sync, and monitoring and reporting. Included are phone, web chat and social media integration with 24/7 network monitoring.
INTEGRATION
Signal easily integrates with applications including Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft SharePoint Server, as well as with the Telax Cloud contact centre solution.
