These days business owners are shifting gears and flocking to the TELAX Cloud contact centre solution simply because most large-scale companies are already ahead of the curve – offering flexible Cloud-based solutions that dominate conversations and keep customers coming back.

Intelligent routing

Match your callers to agents most qualified to meet their needs while maximizing unlimited concurrent calls, personalized greetings, agent-to-agent calling, interactive-voice response, forward-to-phone, intelligent reconnect, ring groups, automated call distributor and outbound caller ID functions for best first-call resolution and client satisfaction.

Business tools integration

Sync customer information to your CRM, helpdesk, chat and or e-commerce platform through contact history, automated workflow, computer telephony integration, contact lists, and data import & sync capabilities.

Monitoring and reporting

Access your contact centre’s performance and optimize KPIs with call monitoring, call barging, historical reporting, real-time reporting, agent reporting and custom reporting technologies.

5 Reasons you can’t Ignore the TELAX Cloud

1

Boosts lifetime value of existing clients by providing a safe, easy place to address your customers’ critical needs and essentially make you a trusted vendor and advisor.

2

Mitigates customer loss through creating a space where customers feel they can contact you easily for inquires and sign-ups which drops risk of losing clients to competition.

3

Upsurges your ability to capture new clientele through flexibility and ease of Cloud software, making on-boarding new customers (existing and potential) easy.

4

Responds to competitive threats in growing markets by capturing revenue that would otherwise go to contact centers who are targeting your customer.

5

Nurtures stronger customer relationships by continuously offering personalized products and services that fit your customer’s needs best.

We help make every client interaction an intelligent one so you can sell smartly and effectively.

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