signal 311 software for Microsoft Dynamics 365

A service request management, work order management, Citizen Relationship Management 311 platform with integrated contact centre functionality for municipalities.

Tailor the solution to meet specific and changing requirements. Signal is based on the Microsoft development platform, so you have access to wide technical support from a large software development community.

Service request management

With Microsoft Dynamics 365 multi-tenant deployment, local governments can run multiple instances on a single server. Cities can provide services to smaller neighbouring communities through a shared service centre which can help reduce costs for local authorities.

Citizen experience

Customize a citizen web portal that is fully integrated with your CRM system. Citizens can self-register, submit requests, view the status of open cases, read announcements, follow Twitter feeds, access a knowledge base repository and more.

Call centre

Implement our Telax hosted Cloud contact centre for Intelligent routing, data import and sync, and monitoring and reporting. Included are phone, web chat and social media integration with 24/7 network monitoring

Integration

Signal easily integrates with applications including Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft SharePoint Server, as well as with the Telax Cloud contact centre solution.

Feature List

  • Case management
  • Customizable dashboards and portals
  • Knowledge-base and bylaw management
  • Guided service processes
  • Service calendar and resource/facilities scheduling
  • Multi-channel contact centre
  • Automated workflow
  • Automated alerts and thresholds
  • Citizen App and web portal
  • Out-of-the-box reports and Ad hoc reporting
  • Role-based security and field level security
  • Report publishing and sharing
  • Field worker App
  • GIS integration

What is Signal?

Comprehensive service request management, work order management, Citizen Relationship Management 311 platform with integrated contact centre functionality for municipalities.

Embrace the Cloud-computing model with a citizen-facing portal and back-end management solution deployed on the Microsoft Dynamics 365 and Windows Azure platforms and enhance citizen experiences.

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We help make every client interaction an intelligent one so you can sell smartly and effectively.

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