Case Studies

Langara College

Overview Frequency Foundry developed and implemented a strategic full life cycle Constituent Relationship Management (CRM) software solution for Langara College called greymatter. The Foundry performed analysis, design, development, deployment, and operation phase activities required to implement greymatter. Senior management’s oversight and strategic direction for this project was provided by an executive steering committee. Langara College, […]

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Simon Fraser University case study for Telax cloud contact centre software solution

Simon Fraser University

OVERVIEW Frequency Foundry Inc. implemented a Cloud contact solution for Simon Fraser University (SFU). The software of choice for performing SFU’s required functionalities was Telax. Frequency Foundry had partnered with Telax on previous call centre implementations and had seen proven success. Telax Cloud Contact Center Software as a Service (SaaS) model is designed to improve […]

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Gibson Energy

GIBSON’S ENERGY CUSTOMER ONE PROGRAM OVERVIEW Frequency Foundry established, implemented and supported a strategic Customer Relationship Management Program for Gibson Energy. Key themes and issues were identified, resulting in the need for a customer relationship management (CRM) system that would help the company with organization, sales and the prediction of industry trends. As an organization […]

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Athabasca University

OVERVIEW Athabasca University (AU) is a Canadian university with its main campus 145 kilometers north of Edmonton, Alberta, in the town of Athabasca.  AU specializes in online distance education and has a history of innovation including the introduction of the world’s first online MBA program in 1994.  Founded in 1970, the school has grown to […]

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