Case Studies

Langara College

Langara College greymatter Implementation Project Overview Frequency Foundry developed and implemented a strategic full lifecycle student relationship management software program for Langara College called greymatter. The Foundry performed analysis, design, development, deployment, and operation phase activities required to implement greymatter. Senior management oversight and strategic direction for this project was provided by an executive steering […]

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Simon Fraser University case study for Telax cloud contact centre software solution

Simon Fraser University

OVERVIEW Frequency Foundry Inc. implemented a Cloud contact solution for Simon Fraser University (SFU). The software of choice for performing SFU’s required functionalities was Telax. Frequency Foundry had partnered with Telax on previous call centre implementations and had seen proven success. Telax Cloud Contact Center Software as a Service (SaaS) model is designed to improve […]

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Gibson Energy

GIBSONS ENERGY CUSTOMER ONE PROGRAM OVERVIEW Frequency Foundry established, implemented and supported a strategic Customer Relationship Management Program for Gibson Energy. Key themes and issues were identified, resulting in the need for a customer relationship management (CRM) system that would help the company with organization, sales and the prediction of industry trends. As an organization […]

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Athabasca University

OVERVIEW Athabasca University is a Canadian university specializing in online distance education and is one of four comprehensive academic and research universities in Alberta with more than 300 staff members and 40,000 students. Frequency Foundry Inc. first partnered with AU from 2011-2013 for the initial implementation of a specialized Microsoft Dynamics CRM software solution called […]

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