Case Studies

Simon Fraser University

OVERVIEW Frequency Foundry Inc. implemented a Cloud contact solution for Simon Fraser University (SFU). The software of choice for performing SFU’s required functionalities was Telax. Frequency Foundry had partnered with Telax on previous call centre implementations and had seen proven success. Telax Cloud Contact Center Software as a Service (SaaS) model is designed to improve […]

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Langara College

LANGARA COLLEGE CRM IMPLEMENTATION PROJECT – PHASE 1 OVERVIEW Frequency Foundry Inc. developed and implemented a strategic Student Relationship Management software program for Langara College. Frequency Foundry performed analysis, design, development, deployment, and operation phase activities required to implement greymatter CRM for the institute. Langara College, through the international education (IE) team, recruits and attracts […]

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Gibsons Energy

GIBSONS ENERGY CUSTOMER ONE PROGRAM OVERVIEW Frequency Foundry Inc. established, implemented and supported a strategic Customer Relationship Management Program for Gibsons Energy. Key themes and issues were identified, resulting in the need for a customer relationship management (CRM) system that would help the company with organization, sales and the prediction of industry trends. As an […]

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Athabasca University

OVERVIEW Athabasca University is a Canadian university specializing in online distance education and is one of four comprehensive academic and research universities in Alberta with more than 300 staff members and 40,000 students. Frequency Foundry Inc. first partnered with AU from 2011-2013 for the initial implementation of a specialized Microsoft Dynamics CRM software solution called […]

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